Frequently Asked Questions

Everything you need to know about digital signatures and our platform

General Questions

A digital signature is an electronic form of a signature that can be used to authenticate the identity of the sender of a message or the signer of a document. It also ensures that the original content of the message or document has not been altered in transit.

Digital signatures use cryptographic techniques to provide:

  • Authentication: Verifies the identity of the signer
  • Integrity: Ensures the document hasn't been altered
  • Non-repudiation: Prevents the signer from denying they signed the document

While the terms are often used interchangeably, there are technical differences:

Electronic Signature (eSignature): A broad term that includes any electronic method of signing a document, such as typing your name, drawing with a mouse, or clicking "I agree."

Digital Signature: A specific type of electronic signature that uses cryptographic technology (PKI - Public Key Infrastructure) to provide enhanced security and verification.

Think of it this way: all digital signatures are electronic signatures, but not all electronic signatures are digital signatures. Our platform provides both types depending on your needs.

Yes, our basic digital signature service is completely free with no hidden charges.

You can:

  • Upload PDF documents up to 10MB
  • Add unlimited signatures, text, and dates
  • Download signed documents instantly
  • Sign as many documents as you need

No registration, no subscription fees, no credit card required. We support our free service through ethical advertising on our website.

No, you don't need to create an account to use our service.

We designed our platform to be as simple and accessible as possible. Just upload your document, sign it, and download it. No registration, no login, no email verification required.

This approach also enhances your privacy since we don't store any personal information or user accounts.

Currently, we support PDF (Portable Document Format) files exclusively.

PDF is the industry standard for document signing because it:

  • Maintains consistent formatting across all devices
  • Supports embedded signatures and annotations
  • Is widely accepted for legal and business documents
  • Provides strong document integrity features

If you have documents in other formats (Word, Excel, images), you'll need to convert them to PDF first. Most operating systems and office software have built-in PDF conversion features.

Security & Privacy

Yes, we implement multiple layers of security to protect your documents:

🔒 During Upload & Processing:

  • SSL/TLS Encryption: All data transmission is encrypted using industry-standard SSL/TLS protocols
  • Secure Servers: Documents are processed on secure, isolated servers
  • No Unauthorized Access: Only your browser can access your documents during the signing session

🗑️ After Processing:

  • Automatic Deletion: Documents are automatically deleted from our servers within 1 hour
  • No Permanent Storage: We don't maintain long-term copies of your documents
  • No Cloud Backup: Your documents aren't backed up to any cloud storage

We never view, share, or use your documents for any purpose other than processing your signature request.

Documents are automatically deleted within 1 hour of upload.

Our document lifecycle:

  1. Upload: Document is temporarily stored on our secure server
  2. Processing: You add signatures and make changes
  3. Download: You download the signed document
  4. Deletion: Original and processed documents are automatically deleted within 60 minutes

We also run cleanup scripts regularly to ensure no orphaned files remain on our servers. Once deleted, documents cannot be recovered.

No, your documents are completely private and only accessible to you during your signing session.

Privacy measures:

  • Documents are stored with randomly generated unique filenames
  • No one can guess or access your document URL
  • Our staff cannot access your documents
  • We don't maintain user accounts that could be compromised
  • Each session is isolated and secure

Important: While we ensure your documents are private on our platform, remember to keep your downloaded signed documents secure on your own devices.

We take security extremely seriously and have multiple measures in place to prevent breaches:

  • Regular security audits and penetration testing
  • Automated security monitoring and alerts
  • Up-to-date security patches and software updates
  • Secure coding practices and code reviews

In the unlikely event of a security incident:

  • We will investigate immediately and contain the issue
  • We will notify affected users (if identifiable) within 72 hours
  • We will work with relevant authorities as required
  • We will implement additional security measures to prevent recurrence

This is an important question, and the answer depends on the sensitivity of your documents:

✅ Suitable for Our Platform:

  • Standard business contracts and agreements
  • Non-confidential business documents
  • Personal documents without highly sensitive information
  • Documents where convenience outweighs extreme security requirements

⚠️ Consider Alternative Solutions:

  • Documents containing highly classified information
  • Government classified documents
  • Documents subject to strict regulatory requirements
  • Documents where your organization's policy prohibits online processing

For extremely sensitive documents, consider using enterprise-grade solutions with additional security certifications, or traditional signing methods.

Technical Support

Our platform works on all modern browsers and devices:

💻 Desktop Browsers:

  • Google Chrome (recommended, version 90+)
  • Mozilla Firefox (version 88+)
  • Microsoft Edge (version 90+)
  • Safari (version 14+)
  • Opera (version 76+)

📱 Mobile Devices:

  • iOS Safari (iOS 13+)
  • Android Chrome (Android 8+)
  • Samsung Internet

Requirements: JavaScript must be enabled, and cookies should be allowed for the session.

Common reasons and solutions:

1. File Size Too Large

  • Issue: Maximum file size is 10MB
  • Solution: Compress your PDF or use PDF optimization tools

2. Corrupted PDF

  • Issue: The PDF file is damaged or corrupted
  • Solution: Try opening the PDF in Adobe Reader. If it doesn't open, regenerate the PDF

3. Password-Protected PDF

  • Issue: The PDF has password protection
  • Solution: Remove the password protection before uploading

4. Internet Connection Issues

  • Issue: Slow or unstable connection
  • Solution: Check your internet connection and try again

If problems persist, try a different browser or contact our support team.

Yes! Our platform is fully responsive and works perfectly on mobile devices.

Mobile features:

  • Touch-friendly interface: Optimized for touchscreen devices
  • Draw signatures: Use your finger or stylus to draw signatures
  • Type signatures: Enter your name with the mobile keyboard
  • Upload images: Take photos of handwritten signatures
  • Pinch to zoom: Navigate documents easily

Tip: For best experience on mobile, use landscape orientation when signing documents.

This can happen due to several reasons:

1. Font Differences

If your PDF uses custom fonts that aren't embedded, they may be substituted with standard fonts.

2. PDF Version Compatibility

Some older PDFs may be updated to newer PDF standards during processing, which can affect rendering.

3. Viewer Software

Different PDF viewers may render the same PDF slightly differently. Try opening the signed PDF in multiple viewers (Adobe Reader, browser, etc.).

What we preserve:

  • Original document content and text
  • Page layout and structure
  • Images and graphics
  • Document metadata

We're here to help! Contact us through any of these channels:

Response Times:

  • Email: Within 24 hours on business days
  • Phone: Immediate during business hours
  • Urgent issues: Mark email subject as "URGENT"

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help.